Shipping Policy for RUGS
Rug Shipping Policy
We are pleased to offer FREE worldwide shipping on all rug orders.
Order Processing
As rugs are large and handcrafted items, processing times vary depending on the size and weight of your order.
- Lighter rugs: Dispatched within 2 business days after your order is placed.
- Heavier or oversized rugs: Dispatched within 4 business days after your order is placed.
Once your rug has been dispatched, you will receive a shipping confirmation and tracking details (where available).
Estimated Delivery Times
- United Kingdom: 3–5 business days
- Europe: 5–8 business days
- Rest of the World: 5–10 business days
Please note that these delivery times are estimates and may vary due to customs clearance, weather conditions, courier delays, or other circumstances beyond our control.
Customs, Duties & Taxes
For orders shipped outside the United Kingdom, any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country are the responsibility of the buyer. These charges are not included in the purchase price or the shipping cost.
If customs charges are refused and the shipment is returned to us, any return shipping costs, customs fees, or related charges may be deducted from any eligible refund.
Delivery Delays
ZARAZIZ is not responsible for delays caused by customs inspections, courier services, severe weather, public holidays, or other events beyond our reasonable control.
If you have any questions about shipping, our customer support team will be happy to assist you.
Contact Number : +44 7362060989
Every rug is carefully packed and insured for its journey to you, wherever you are in the world. We deliver free across the UK and offer worldwide shipping, with tracked delivery and dedicated support from order to arrival.
Choosing a rug is a personal decision, colour, texture and scale feel different in your own home. Our Home Viewing service brings a curated selection of pieces directly to you in London, so you can see, touch and compare before you commit.